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Contact Gift Card Granny

Thank you for visiting Gift Card Granny! Below you will find helpful answers to many of our most frequently asked questions. It's important to remember that Gift Card Granny does not buy or sell used gift cards. All purchases for secondary marketplace inventory are made through our partner sites, which offer a Buyer Protection Policy. Granny Direct cards purchased directly on the Gift Card Granny website, have a 100% Lifetime Guarantee, covered in the 'Buying Gift Cards on Granny' answers below. Please feel free to contact us with any additional questions if they aren't answered below.

Contact Gift Card Granny

What can we help you with?

General Information
What is Gift Card Granny?

Gift Card Granny has been finding the best gift card deals and helping to save shoppers money since 2009. Visitors can find the best deals on gift cards, whether they are buying for themselves or a friend. In addition to saving money by buying gift cards at a discount, Granny members are eligible to earn Granny Cash Back Rewards that can be redeemed towards future discounts or free gift cards.

Is Gift Card Granny legit?

Our loyal users love Gift Card Granny.  You can read what they are saying by vising our reviews on TrustPilot.

If you've never purchased a gift card at a discount before, we understand the concept can raise a few questions. Luckily, the sellers listed on offer buyer protection to ensure you receive the correct gift card with the promised balance. Learn more about our Consumer Protection.

Does Granny sell cards displayed?

Gift Card Granny does sell new gift cards; however, we also list gift cards our partner businesses have for sale. If you purchase a gift card from Gift Card Granny, it will show up in your order history . If ordered from a partner, you will need to contact the partner website you purchased from for further information regarding your order. If you are unsure who you purchased the card from, please check the envelope/package the gift card came in, your email for a receipt, and/or your debit/credit card statements for a business name (company name will be listed next to charges). Partner contact information as well as their Consumer Protection standards can be found here.

I have a gift card I don't plan on using, what should I do?

In addition to showing you the best deals when you are looking to buy a card, we also show you the best offers when you are looking to sell your card. Visit the Sell Gift Card page to receive the best offer for your unwanted card. You have the option to sell a gift card for immediate cash, list it on the site for the highest payout, or trade it in for a different brand.

What are the benefits of using Gift Card Granny?

From finding the best deals on gift cards, to earning rewards when you shop, to saving on the go with our mobile apps, there are many benefits to using Gift Card Granny.

How can I save money using Gift Card Granny?

Granny saves you money by finding you the best deal on gift cards, whether you are buying a card to save yourself money or buying it as a gift for a friend. Get cash back or a discount on brand new gift cards when you buy Granny direct or, explore offers from a variety of sellers in the secondary marketplace. Combine discount gift cards with store coupons and sales for ultimate savings.

Is it safe to buy discount gift cards?

All new gift cards offered by Gift Card Granny are 100% safe and guaranteed. Shoppers buying from one of our partners are covered by our Consumer Protection guidelines. Every partner that sells gift cards offers buyer protection to ensure that you receive the correct card and balance as listed at the time of purchase. However, most sellers limit their buyer protection time limit from 7 to 365 days after the purchase of the card, so we recommend when purchasing to use the card soon.

Am I able to check the balance of a gift card?

Yes, Granny visitors can easily check their gift card balance to all major stores and restaurants by visiting our gift card balance check page. Most brands allow you to check the balance online, over the phone, or in-store.

Buying Gift Cards on Granny
Are the gift cards plastic or electronic?

Gift Card Granny offers both plastic gift cards and electronic gift cards. The type of gift card that we have offers for are listed for selection at the top of our brand specific pages, as well as shown next to the gift card item when added to your cart or during checkout.

Why are some new gift cards discounted and some offer cash back?

Granny is able to offer some premier pricing on gift cards, while we are able to offer our own cash back reward value on others.

When will my eGift code be made available?

Granny Direct eGift cards are available very quickly, and in most cases instantly, when an order is processed. There may be short delays in between the time an order is placed and when it can be processed, and when the order is processed and when it can be fulfilled. On average, eGift card orders are delivered within 5 minutes of processing.

When will my physical gift card be mailed?

Physical gift cards ordered from Gift Card Granny typically take 2 to 3 business days to be processed and mailed out of one of our three fulfillment centers. Once processed, your gift card(s) can be expected within the appropriate shipping method window that you selected during checkout.

When will my physical gift card be delivered?

It can take up up to 14 business days to receive your plastic gift card in the mail once it has shipped. If after 14 days you still haven’t received the gift card(s) from your order, please contact our customer support at

Are these gift cards used or pre-owned?

No! All 'New' gift cards offered for direct checkout on Granny are brand new gift cards for your own self-use.

Am I buying from Granny, or am I buying from a partner?

If you are buying a new gift card and your checkout takes place on Gift Card Granny, you are buying from Granny. If you are directed to a partner site, you are buying from that partner.

What is the '100% Lifetime Guarantee' of Granny Direct gift cards?

All Granny Direct cards have an advertised 100% Lifetime Guarantee, meaning that we guarantee the integrity and balance of the gift card being purchased. If a Granny Direct card does not have it's advertised balance or if there is an issue causing the gift card to be unable to be redeemed, Gift Card Granny will research the issue and provide a working replacement gift card or refund as deemed appropriate by Gift Card Granny.

What if there is a problem with a gift card I bought from Gift Card Granny?

You can reach out to use using our contact form at the bottom of this page, or via the 'Have Questions about your order? Contact Us!' link on the appropriate order from your 'My Orders' page! Please include your order number if contacting us via the contact form on this page or by email at You can also contact the merchant's gift card services number included on their terms and conditions page.

Can I send a Granny Direct gift card as a gift?

Prior to checking out on Gift Card Granny, you can enter your recipients information. After confirming your gift details, the gift card will be added to your cart.

When will my gift order be sent?

For eGift Cards: Once your order is processed, an email with instructions how to receive your eGift code will be sent to the recipient instantaneously.
For Plastic Gift Cards: Once your order is processed, you'll receive a confirmation email from us that your order has been submitted to be shipped, and will arrive within your chosen shipping option window.

Buying used gift cards from the Secondary Marketplace
Are the gift cards plastic or electronic?

Secondary marketplace gift cards on Gift Card Granny are all electronic gift cards. When checking out on a Partner site, Plastic gift cards may be offered and shown, so be sure to check the type listed on their site when you are purchasing. Plastic gift cards will be mailed to you from the seller. eGift cards are emailed to you from the seller shortly after your purchase. Most eGift cards can be either printed or downloaded to an app to use in-store as well as online.

How are gift cards sold at a discount?

Granny's gift card partners acquire gift cards when people sell their unwanted cards. Once the gift card's balance has been verified, the card is listed for a discount, and the savings are passed along to you. Gift Card Granny also finds deals on gift cards being offered directly from retailers & restaurants.  

Am I buying from Granny or am I buying from a partner?

For discount gift cards offered from our partners, we find the best deals on cards across all major brands and show you the best offer that our partners have available. From there, you complete your transaction on one of our trusted partner's website. All partners comply with our Consumer Protection standards to ensure you are getting what you pay for.

What are “Secret Deals” on Gift Card Granny?

Gift Card Granny curates a list of the best gift card deals where you get bonus gift cards or other goodies when purchasing a gift card. Most of these deals are provided directly from the retailer or restaurant and are brand new cards.  Granny users can also submit deals they find and earn cash back rewards for all deals that we approved.  Take advantage today by viewing Secret Deals.

Granny Cash Back Rewards
Does Gift Card Granny have a rewards program?

Yes. Granny Cash Back Rewards allows you to earn cash back on all purchases from Premium Partners, select Granny Direct gift cards, and for many other actives such as downloading our app or subscribing to our newsletter.  Just create an account and start earning instantly (you must be logged in to earn rewards).  Once you have earned enough cash back, you can redeem them for a discount or free gift card.  To learn more about Granny Cash Back Rewards, click here.

How do I know what purchases are eligible for reward cash back?

Granny Cash Back Rewards are only eligible for purchases from our Premium Partners and select Granny Direct purchases.  Look for a purple check mark next to the seller’s name to identify if they are a Premium Partner or visit our Sellers page to see all eligible partners. Granny Direct cards will always have a tooltip if there are Rewards associated with that card.

When is cash back granted?

In most cases cash back should show up in your account instantly.  However occasionally cash back earned from a partner purchase may take up to 3-4 hours.  

What happens if I don't see the reward cash back awarded to my account?

If you were not logged in to your account before you made a purchase or completed an activity, we are not able to track & credit cash back to your account.  If you are sure that you were logged in, please use the form below to send us the details, including the invoice for any purchases, and we will investigate.

Where can I see my Rewards activity?

Itemized Rewards activity prior to 10/1/2018 will not be shown in your Rewards Activity history due to a re-work of our rewards system. If you would like an itemized history of your Rewards activity prior to that date, please Contact Us using the form at the bottom of this page!

How do I cash out my cash back?

Once you have earned at least $5 cash back, you can log into your account and go to the Rewards Dashboard to claim a payout for your reward. Currently all rewards are issued as $5 increment eGift cards to select premier merchants, with additional payout methods coming in the near future!

Account & Order Information
How do I create a Gift Card Granny account?

Visit My Account to get started.  You can sign up with an email address or use your Facebook or Google account.  

I am having trouble with my order, what do I do?

Unfortunately, errors and mistakes do happen from time to time. You can reach out to use using our contact form at the bottom of this page! Please include your order number if you have it.

Our trusted partners will be happy to rectify the situation in accordance with our Consumer Protection standards.

If you are unsure who you purchased the card from, please check the envelope/package the gift card came in, your email for a receipt, and/or your debit/credit card statements for a business name (company name will be listed next to charges).

Once you've determined who sold you the gift card, please visit our Consumer Protection page for information on how your gift card purchase is protected. From there, you can contact the business that sold you the card or visit their website for further support.

Our partner businesses will be happy to assist you. If the issue is still not resolved after you've contacted the partner, please fill out the form below and we'll help you reach them.

Alerts & Newsletters
How do the Gift Card Alerts work?

Creating an alert enables you to be notified via email about a specific gift card brand.  For example, if there are no Amazon gift cards on Granny, you can create an alert to email you whenever new inventory is available.  You can also configure the alerts based on specific discounts you are looking for.

To set an alert, you must first be logged in to your account.  Once logged in you can go to the My Alerts section to create a new alert or you can click the Set Alert button whenever you are on any brand page.

How can I disable or edit alert emails?

To edit or delete an alert, log in to your account and go to the View My Alerts section.  From there you can Edit or Remove an alert for any brand that you had previously configured.

Can I be notified when my favorite brands have a great discount available?

Definitely. Log in or sign up for a Granny account to get started. Once signed in, you can create alerts from the My Account dashboard.

Does Gift Card Granny send out emails with great deals?

You know it. Granny's weekly newsletters highlight the biggest and best gift card deals from week to week. Sign up today!

How do I unsubscribe from alerts and emails?

To unsubscribe from the weekly newsletter, just open the newsletter and click on the Unsubscribe link at the bottom of the email.

To unsubscribe from alert notification emails, visit the My Alerts section located in My Account. You can turn off all alerts by clicking on the Off button, or edit the frequency of any store alert by clicking the edit button next to the store name.

Who are Gift Card Granny partners?

Gift Card Granny has a dozen key partners that we work with closely.  Each partner, which can be viewed here, has committed to provide exception customer support & consumer protection standards.  

I want to be a Granny partner, what should I do?

Granny has 2 types of programs depending your business type & need:

Brands:  Granny works with many brands to promote their gift card deals and provide them insights on the discount gift card market.  For more information, please call us at 954-707-0782

Corporations:  If your business needs a lot of gift cards for an incentive or reward program, Granny can help.  Visit our Corporate Gift Cards page for more information or to request a quote.

Get in touch with Granny

Complete the form below if you have any questions, comments or suggestions. You will be contacted as soon as possible.

Thank you for contacting us; someone from the Gift Card Granny team will respond to your message as soon as possible.