Where are Visa Gift Cards sold?

Visa gift cards are sold at participating retailers like Gift Card Granny.

Do Visa Gift Cards expire?

The card will expire on the date on the front of the card. However, the funds do not expire. After the expiration of the card, you may request issuance of a card with the remaining balance by calling us at the number on the back of your Visa Gift Card (855-660-6847)

What do I do if my Visa Gift Card doesn’t work?

To report trouble using your Visa Gift Card, please call 855-660-6847, or by submitting a customer service ticket.

Are there any minimum and maximum amounts?

Amounts range from $10 to $500. There is an additional fee for purchasing new cards

What if I have a problem with my gift card?

To report trouble using your Visa Gift Card, please call 855-660-6847, or by submitting a customer service ticket.

Are Visa Gift Cards reloadable?

Visa gift cards are not reloadable. They are often mistaken for reloadable cards, but Visa gift cards will say “gift” on the package.

How can I redeem a Visa Gift Card?

You can redeem your Visa gift card everywhere* Visa debit cards are accepted. This includes online purchases.

Purchases can be more than the gift card amount - if so, you are responsible for covering the extra money with another form of payment if the merchant allows it.

What is the difference between a Visa gift card and a reloadable card?

Visa gift cards are preloaded with a specific amount of money and are not reloadable.

Can I get a Visa Gift Card replaced?

In cases where your gift card was lost or stolen, contact the card issuer to inquire about replacement options.

Are there any restrictions where my card can be used?

Yes, there are some restrictions to where your Visa Gift Card can be used. Some restrictions apply for select gambling, dating, and financial services. There is no cash access for this Gift Card. Some restrictions include, but are not limited to:

• Purchase outside of the United States
• Money transfers (Venmo, CashApp, PayPal, etc.)
• ATM Access
• Purchase of gift cards (excluding Amazon)
• Gambling online or in casinos
• Dating services
• Adult entertainment
• Subscriptions/bills pays
• Online purchases that exceed the available balance on your card

More information on the restrictions and usage information for your gift card can be found in our Cardholder Agreement.

Can I get a plastic gift card instead of a virtual card?

Yes, you are able to exchange your Virtual Visa Gift Card on Gift Card Granny for a plastic gift card for a fee of $5. Cards are available with pre-set designs and are shipped via USPS to your domestic US address. Both your Virtual Visa Gift Card and Plastic Gift Card are able to be used after being exchanged, and draw from the same gift card balance. Cards must have a balance of at least $10 to be eligible for exchange.