Frequently asked questions
Where are Mastercard Gift Cards sold?
Virtual Mastercard Gift Cards are sold at participating retailers like Gift Card Granny.
Do Mastercard Gift Cards expire?
The card will expire on the date on the front of your card image. However, the funds do not expire. After the expiration of the card, you may request issuance of a card with the remaining balance by calling gift card Granny at 855-660-6847 or by submitting a customer service ticket.
What do I do if my Mastercard Gift Card doesn’t work?
To report trouble using your Virtual Mastercard gift card, please contact Gift Card Granny at 855-660-6847 or by submitting a customer service ticket.
Are there any minimum and maximum amounts?
Amounts range from $10 to $500. There is an additional fee for purchasing new cards
What if I have a problem with my gift card?
To report trouble using your Virtual Mastercard gift card, please contact Gift Card Granny at 855-660-6847 or by submitting a customer service ticket.
Are Mastercard Gift Cards reloadable?
Mastercard gift cards are not reloadable.
How can I redeem a Mastercard Gift Card?
You can redeem your Virtual Mastercard gift card everywhere* Mastercard debit cards are accepted.
Virtual Mastercard gift cards are able to be added to Apple Pay and Google Pay Wallets, but are not able to be used at a cash register or physical point-of-sale systems. Please note that at this time, Gift Card Granny Visa and Mastercard gift and reward cards can not be added to Apple Pay or Google Pay.
If your gift card does not cover the entire transaction amount, you are responsible for covering the remaining balance with another form of payment if the merchant allows it.
What is the difference between a Mastercard gift card and a reloadable card?
Mastercard gift cards are preloaded with a specific amount of money and are not reloadable.
Still, there are some prepaid Mastercard options that are reloadable. Check with the issuing bank or provider to see if the card is reloadable.
Can I get a Mastercard Gift Card replaced?
In cases where your gift card was lost or stolen, contact Gift Card Granny as soon as possible at 855-660-6847 or by submitting a customer service ticket.
Are there any restrictions where my card can be used?
Yes, there are some restrictions to where your Mastercard Virtual Gift can be used. You are not able to print and provide the Virtual Gift to any physical merchant location or point-of-sale. Some restrictions apply to online or phone redemption for select gambling, dating, and financial services online. There is no cash access for this Gift Card. More information on the restrictions and usage information for your gift card can be found in our Cardholder Agreement.
Can I get a plastic gift card instead of a virtual card?
Yes, you are able to exchange your Virtual Mastercard Gift Card on Gift Card Granny for a plastic gift card for a fee of $5. Cards are available with pre-set designs and are shipped via USPS to your domestic US address. Both your Virtual Mastercard Gift Card and Plastic Gift Card are able to be used after being exchanged, and draw from the same gift card balance. Cards must have a balance of at least $10 to be eligible for exchange.
About Virtual Mastercard Gift Cards
Mastercard prepaid cards are a convenient gift as they are accepted everywhere Mastercard debit cards are accepted including restaurants, stores, and online purchases. Use your Mastercard gift card in-store, online or by phone anywhere Mastercard debit or credit cards are accepted in the U.S. Your gift card is sent by email and generally arrives within 15 minutes of your purchase. All your gift recipient has to do is click a button to claim their gift! They're then provided with their 16-digit Mastercard gift card number, security code (CVV), and expiration date for use at any of the above examples.