Tips and tricks
Answers to your questions about Build A Bear gift cards
Where are Build-a-Bear gift cards sold?
Build-a-Bear gift cards are sold at participating retailers, including Gift Card Granny! You can also purchase them at buildabear.com and in Build-a-Bear locations. Build-a-Bear gift cards can be redeemed at any Build-a-Bear Workshop or friends 2B made locations and websites.
Do Build-a-Bear gift cards expire?
Build-a-Bear gift cards do expire-- use them within two years (24 months)! Visit buildabear.com and click on the “Locations” tab to find the Build-A-Bear Workshop nearest you.
How do I check the balance of my Build-a-Bear gift card?
Please have your gift card ready when you check the balance.
What do I do if my Build-a-Bear gift card doesn’t work?
Please call 1-877-789-2327 (BEAR) and speak to a guest service representative.
How much can I get a gift card for?
Build-a-Bear offers both traditional and e-giftcards. Purchase in-store to avoid any shipping cost, or purchase online. Traditional plastic gift cards are available in increments from $25 up to $100. E-giftcards may take as little as 2 hours to deposit into the receiver's inbox, and are available in preset amounts of $25-$100 or a choice amount between $10-$75.
How do I resolve issues with my gift card?
Build-a-Bear is happy to assist with customer service issues, including gift cards. Please call Toll Free: 1-877-789-2327 (BEAR), Monday–Friday, 8:00am–8:00pm Central Time, Saturday 9:00am-6:00pm Central Time, or Sunday 10:00am-7:00pm Central Time. You can also contact them online.
How can I redeem a Build-a-Bear gift card?
You can redeem your Build-a-Bear gift card online or in-store. Please have your gift card ready. To redeem online, select “gift card” as payment option. You will need numbers and possibly the pin number from the back of the card. In store, you or the cashier will swipe your gift card as payment. In all cases, if the total cost of the purchase is more than the amount of the gift card, you will be expected to cover the difference with another form of payment.
Can I use my Build-a-Bear gift card online?
Build-a-Bear gift cards can be used online and in store to pay for all or a portion of purchases. Build-a-Bear gift cards may not be used to purchase other gift cards.
How long is my Build-a-Bear gift card good for?
Your Build-a-Bear gift card is good for two years (24 months from the time of purchase). After two years your gift card will expire.
If I lose my gift card, can I get it replaced?
You are responsible for your gift card. Lost or stolen cards will not be replaced. Please care for your card as if it were cash.
Gift Card Redemption Instructions
Online Redemption Instructions: Enter your Build-A-Bear Workshop® eGift Card number and PIN during checkout online at buildabear.com. You can use multiple Build-A-Bear Workshop® eGift Cards to pay for your order. Build-A-Bear Workshop® eGift Cards can be used to make a full or a partial payment of an online order. They never expire!
In-Store Print Redemption Instructions: Print the entire Build-A-Bear Workshop® eGift Card e-mail and present to any Build-A-Bear Workshop® associate at checkout. Any unused amount can be applied to future purchases.
In-Store Mobile Redemption Instructions: To redeem your eGift Card from a mobile device, display the barcode, eGift Card number, and PIN to the cashier at the time of purchase.
About Build-A-Bear Workshop®
Build-a-Bear Workshops have been around for twenty years and over 160 million fuzzy buddies in the making. They are proud to have been a part of millions of childhoods, and now that those folks have grown up they’re proud to be a part of their kids’ childhoods too. The Build-a-Bear Workshop experience is stuffed with the best parts of childhood: love, comfort, and play. Build-a-Bear: a hug in everyone’s language.