Tips and tricks
Answers to your questions about El Pollo Loco gift cards
Where’s the nearest El Pollo Loco?
El Pollo Loco is located in both the U.S. and Mexico. To find your nearest restaurant, check out the Store Locator on El Pollo Loco’s website. This Store Locator will only find U.S.-based stores, where your gift card can apply.
Where can I buy El Pollo Loco gift cards?
You can purchase an El Pollo Loco gift card at your nearest participating EL Pollo Loco location. For loco discounted prices, check out Gift Card Granny.
What’s the difference between a digital and physical El Pollo Loco gift card?
If you buy a gift card on El Pollo Loco’s website, you’ll have the option between the digital and the physical gift card. Both gift cards have a range of balances from $10 to $500 and have a selection of designs to choose from.
A digital gift card will be sent to you or your recipient with a personal message written by you. When purchasing the digital gift card you can decide when the digital gift card will be sent. When you want to use the digital gift card, either print it out and show in store or have the email available to show.
A physical gift card will be sent to you or your recipient’s doorstep through standard mail. It will include a personalized greeting card. When using, bring the gift card on location and present it as payment or in support of payment.
Does my El Pollo Loco gift card only work in U.S.-based stores?
U.S. and Mexican-based El Pollo Locos are separate chains, so your gift card will only work with U.S.-based restaurants.
How do I check the balance on my gift card?
Find out all of the options to check your El Pollo Loco gift card balance.
What can I do if my El Pollo Loco gift card is lost or stolen?
El Pollo Loco cannot replace stolen or missing gift cards, so hold onto it tight!
About El Pollo Loco
El Pollo Loco translates from Spanish as The Crazy Chicken. This is the name to two independant chain restaurants featuring Mexican cuisine. Both founded by Juan Francisco Ochoa, you can visit the U.S.-based El Pollo Loco or the Mexican-based restaurant. The restaurant specializing in Mexican-grilled chicken was established in Guasave, Sinaloa, Mexico in 1974. El Pollo Loco expanded into a chain that became popular in America in 1980, and three years later the Mexican and U.S. locations separated to become two separate chains run by two different companies. There are 485 locations in the U.S., spread among six different states.